Policies

Refund & Return Policy

At Horse Bermer Shop, all sales are considered final, and we maintain a strict no refund, no return policy for all products, including Horse Bermers, accessories, and related equestrian gear. By purchasing from our website or store, the client acknowledges and accepts that once an order is confirmed and payment is processed, the transaction is irrevocable.

This policy is in place due to the nature of our products, which are customized for equestrian use, and to ensure that all customers receive products in perfect, unaltered condition. Allowing returns or refunds could compromise the hygiene, safety, and integrity of our Horse Bermers, which are designed to be in direct contact with horses and used in training, competition, or stable environments.

Clients are responsible for carefully reviewing product details, sizes, and descriptions before placing an order. Any errors in selection, misunderstanding of sizing charts, or buyer’s remorse cannot be grounds for a refund or return. We strongly advise that customers consult our size guides and product specifications, and reach out to our customer service team for any clarification prior to purchase.

This policy is legally enforceable under the terms and conditions agreed upon at the point of purchase. By completing a purchase with Horse Bermer Shop, clients legally waive the right to claim refunds, exchanges, or returns. This includes, but is not limited to, reasons related to fit, appearance, or change of mind. We encourage clients to make informed decisions, as Horse Bermer Shop cannot be held liable for orders placed in error by the customer.

Shipping & Transportation Policy

All orders placed with Horse Bermer Shop are subject to a strict shipping and transportation policy. Clients are fully responsible for all shipping fees, delivery charges, and transportation costs associated with the shipment of purchased products. This includes any additional costs incurred due to shipping method choice, distance, international customs, duties, taxes, or any handling fees.

Horse Bermer Shop will provide shipping estimates at the time of checkout; however, these estimates are not guaranteed and the client bears full responsibility for any variance or additional costs imposed by shipping carriers or customs authorities. By confirming a purchase, clients accept full financial responsibility for transportation and delivery of their orders.

We strongly recommend that clients provide accurate shipping information. Horse Bermer Shop is not liable for delays, lost shipments, or damages arising from incorrect or incomplete delivery details. Clients are advised to select insured shipping options at their own discretion to safeguard against loss or damage during transit.

This policy is legally justified as a condition of sale under the purchase agreement and consumer contract laws applicable in Canada. By placing an order, the client acknowledges and agrees that Horse Bermer Shop is absolved of all financial and legal responsibility related to the transport, delivery, or shipping of purchased items. All risks associated with shipping are transferred to the client upon confirmation of the order and payment processing.